Hälsa Trä Terms of Service

Welcome to Hälsa Trä. These Terms of Service ("Terms") govern your access to and use of our website (the "Site") and any purchases made through our Shopify-based ecommerce store. By using the Site, you agree to these Terms in full. If you do not agree with any part of these Terms, please do not use the Site.

1. Company Information

Hälsa Trä is a trading name operated in accordance with applicable UK laws and regulations. All purchases made on our Site are subject to these Terms, along with our Privacy Policy and Cookie Policy.

2. Eligibility

By agreeing to these Terms, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to use this site. You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any UK or international laws in your use of the Site.

3. Contract Formation

All orders placed on our Site constitute an offer to purchase. A contract is formed only when we dispatch the item(s) and confirm this via a dispatch confirmation email. An order confirmation email alone does not constitute acceptance.

4. Product Information

We strive to ensure that all product descriptions, pricing, and images are accurate. However, we cannot guarantee that your screen will display product colours or textures with complete accuracy. All content is provided for general information and should not be relied upon without further verification.

Some products may be available exclusively online and may have limited quantities. We reserve the right to modify or discontinue any product at any time without notice.

5. Pricing and Payment

All prices are listed in GBP and are inclusive of VAT unless otherwise stated. Prices are subject to change without notice.

We use secure third-party payment processors, including Shopify Payments, PayPal, and Stripe. We do not store or process your card details directly.

6. Shipping and Delivery

Orders are typically processed within 1–3 business days. Shipping timelines are estimates and may vary depending on location, customs, or courier delays.

Our products are shipped directly from international suppliers. Any applicable import duties, customs fees, or taxes are the responsibility of the customer.

Risk of loss and title pass to you upon delivery of the product.

7. Returns and Cancellations

As a UK consumer, you have the legal right to cancel your order within 14 days of receiving the goods, in accordance with the Consumer Contracts Regulations. We also offer a 30-day return policy on most items, provided they are unused and in their original packaging.

To initiate a return or exercise your cancellation rights, please contact our customer support team.

Items excluded from return for hygiene or legal reasons will be clearly indicated on the product page.

8. Account and Billing Information

You agree to provide accurate, complete, and up-to-date account and billing information for all purchases made through our Site. We reserve the right to cancel or refuse orders that appear to be fraudulent or non-compliant with these Terms.

9. Promotions and Discount Codes

Promotional offers, discounts, or codes provided by Hälsa Trä may be subject to specific terms. We reserve the right to modify or withdraw any promotion without notice. Promotions may not be combined unless stated otherwise.

10. Pre-Orders and Backorders

Products listed as pre-order or backorder will display estimated availability or shipping dates. These estimates are not guarantees. We are not responsible for delays caused by suppliers or external factors.

11. Digital Products

Any digital goods, such as downloadable files, are non-refundable once accessed or downloaded. By purchasing digital products, you consent to the immediate supply of the content and waive your right to cancel.

12. Typographical Errors

We reserve the right to correct pricing or typographical errors and to cancel any orders resulting from such inaccuracies, even after an order confirmation has been sent.

13. Customer Account Termination

We may suspend or terminate accounts that violate these Terms or appear to be associated with fraudulent or abusive activity, without prior notice.

14. Email and SMS Marketing

By providing your email address or phone number at checkout, you consent to receive transactional updates and, where opted in, promotional content. You may unsubscribe from marketing communications at any time.

15. Intellectual Property

All content on the Site, including but not limited to logos, product photography, design, text, and code, is the property of Hälsa Trä or its licensors and is protected under UK and international copyright and trademark laws. You may not reproduce, distribute, or exploit any content without written permission.

16. User Content and Feedback

By submitting feedback, reviews, or other content to us, you grant Hälsa Trä an unlimited, royalty-free, non-exclusive license to use, reproduce, publish, and adapt such content in any format and medium.

We reserve the right to remove or moderate user submissions that are offensive, unlawful, defamatory, or infringe on third-party rights.

17. Third-Party Tools and Links

We may provide access to third-party tools or services which we do not monitor or control. Use of these tools is entirely at your own risk.

The Site may also contain links to third-party websites. We are not responsible for the content, practices, or terms of these external sites.

18. Prohibited Uses

You may not use the Site or its content for:

• Unlawful or fraudulent purposes
• Harassment, abuse, or discrimination
• Violation of intellectual property rights
• Uploading malicious code or spam
• Interfering with the security or integrity of our services

We reserve the right to terminate your access to the Site and pursue legal action if you engage in any prohibited activity.

19. Disclaimer of Warranties

All products and services are provided "as is" and "as available" without any warranties—express or implied. We do not guarantee that the Site will be error-free or uninterrupted.

Nothing in these Terms shall exclude or limit your statutory rights under consumer protection laws.

20. Limitation of Liability

To the fullest extent permitted by law, Hälsa Trä shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Site or the purchase of our products.

Our total liability to you in connection with any claim shall not exceed the amount you paid for the product in question.

21. Indemnification

You agree to indemnify, defend, and hold harmless Hälsa Trä, its affiliates, officers, and employees from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

23. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate by ceasing all use of the Site. We may terminate your access at any time if we suspect a breach of these Terms.

24. Force Majeure

We are not responsible for any delay or failure to perform obligations due to events beyond our control, including but not limited to acts of God, war, pandemic, strikes, or disruption of services.

25. Dispute Resolution

We encourage you to contact us first to resolve any concerns. If a resolution cannot be reached, you may pursue the matter through an Alternative Dispute Resolution provider or the courts of England and Wales.

26. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Hälsa Trä regarding use of the Site.

27. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

28. Changes to These Terms

We may update these Terms periodically. The current version will always be available on this page. Your continued use of the Site constitutes your acceptance of any changes.

Last updated: June 2025

29. Contact Us

For any questions regarding these Terms, please visit our Contact Us page or reach out to our customer support team.